Questions families ask us.

Call or text us at (925) 478-7670, or request a flat quote online. Our team will confirm availability and help coordinate your transportation.

We recommend scheduling as early as possible to secure your spot. Same-day or short-notice rides may be available depending on driver availability — call or text to check.

Yes. Recurring rides can be scheduled for regular appointments such as dialysis, physical therapy, or ongoing treatments. Contact our office to set them up.

Rides run Monday through Saturday, 7am–7pm. Need a ride outside those hours? Call us and we’ll do our best to arrange it. Our scheduling office is open Monday–Friday, 7:30am–4:00pm.

Yes. Text (925) 478-7670 with the rider’s name, pickup, destination, and appointment time, and a scheduler will follow up.

Sí. Tenemos personal que habla español. Llámenos o envíenos un mensaje de texto al (925) 478-7670.

Door-through-door transportation for people who need help getting to and from healthcare services — including wheelchair, stretcher (gurney), and ambulatory rides for medical appointments, therapy sessions, dialysis, hospital discharges, and other healthcare needs.

Our services are designed for people with limited mobility, who use a wheelchair, require stretcher transportation, or have medical conditions that make travel difficult — as well as anyone who needs reliable transportation to and from healthcare appointments.

Choose ambulatory if the rider can walk with little or no help, wheelchair if they use a wheelchair and can stay seated, and stretcher if they need to stay lying down. See our ride comparison, or call and we’ll help you choose.

Yes. Our vehicles are equipped to safely transport riders using wheelchairs and stretchers, and our trained drivers make sure all mobility equipment is properly secured.

Yes. Every Bayline driver passes a background check and drug test and is trained in CPR/First Aid, wheelchair securement, and HIPAA privacy.

Bayline is a Medi-Cal approved provider and carries commercial auto, general liability, and workers’ compensation insurance. We’ve served the East Bay since 2018.

Yes. Additional seats are available for caregivers and family members, depending on the vehicle.

No. Bayline provides non-emergency medical transportation. If you have a medical emergency, call 911.

Every ride gets one flat quote before you book. Your price depends on:

• The type of ride (ambulatory, wheelchair, or stretcher)
• Distance from pickup to destination
• One-way or round trip

Call, text, or request a quote and we’ll give you the price up front.

Families and individuals pay privately by debit or credit card. If you have questions about billing, please contact our team.

Yes. Hospitals, skilled nursing facilities, and clinics can be set up for invoiced billing. Visit For Facilities to get started.

Our office is at 5129 Lone Tree Way, Antioch, CA 94531. Riders don’t need to come to the office — we pick you up.

We primarily serve Contra Costa and Alameda counties. We may be able to accommodate trips to surrounding areas throughout the greater Bay Area, depending on driver availability and scheduling — call to confirm your location.

Yes. We handle discharges, appointment transport, and standing rides for hospitals, skilled nursing and rehab facilities, dialysis centers, assisted living communities, and clinics. Learn about facility accounts →